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Knowledge base
Customer
Getting Started
11
How do I open a Paga account?
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Can I have more than one Paga account?
Are there any subscription fees for using Paga services?
I created a Paga account online, however I did not receive a verification email?
See all 11 articles
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Does Paga know my PIN, is it secure?
Is it ok to provide my account details such as username and password when asked?
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My Paga account locked, what’s going on?
What is the security image for?
See all 8 articles
P2P Money Transfer
18
What is send money?
Who can I send money to?
Can I send money from my Paga account to other countries?
Can I send money without a Paga account?
Can I cancel a send money transaction?
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See all 18 articles
Paga App
14
Is Paga app compatible with all device types?
How do I change my password on Paga mobile App?
Will I be charged more for transacting via the App?
Can I sign in with two different Paga accounts on the same mobile device?
What do I do if I change my mobile device?
See all 14 articles
my242 | *242#
11
Do I need to have airtime on my line to use Paga *242#?
What is the cost of registering or creating Paga account via *242#?
I registered earlier, how do I get my pin?
How do I know if transaction via *242# has been processed?
I don't know my *242# PIN, how do I reset it or get a new one?
See all 11 articles
International Remittance
7
Can I receive money from other countries?
What does IMTO stands for?
How does the transaction process to Paga through IMTO?
Can a level 1 Paga user receive money from other countries?
Can I receive foreign currency?
See all 7 articles
Deposit to Bank
6
Which banks in Nigeria can I send money to?
Can I cancel a 'deposit to bank' transaction?
What information do I need to perform a deposit to bank transaction?
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Will the recipient of a deposit to bank transaction receive a message from Paga?
Will I receive alerts after a successful transaction?
See all 6 articles
Western Union
9
What transaction type should the sender of Western Union select while processing transfer?
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What information is sender required to carry out a Western Union transfer?
What currency should the sender select while carrying out a Western Union transfer?
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Can I receive Western Union fund through Paga?
See all 9 articles
Uber on Paga
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6
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Do I need to have a Paga account to pay for an Uber ride?
Do I need to put money in my Paga account to pay for an Uber ride?
Can I pay for my Uber ride with my local debit card on Paga?
Do I get charged FX rates when I use my card on Paga for my Uber ride?
What if there’s no internet access at the end of my ride?
See all 6 articles
Cardless ATM Withdrawal
4
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Which Bank ATMs are available for cardless withdrawal?
Do I pay extra for ATM withdrawal?
What happens if my transaction is successful but ATM does not dispense cash?
Transaction Savings Wallet -
6
What is transaction savings wallet?
Why did Paga suspend the savings scheme?
When was the savings scheme suspended?
Will Paga give me interest accrued before the suspension of the savings scheme?
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How do I move my money from the savings wallet back to my Paga wallet?
See all 6 articles
Contact Channel
2
What are Paga support hours?
Where is Paga office located?
Consumer Transaction Fee
1
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Agent
Getting Started (Agent)
10
How do I become an agent?
How much does it cost to sign up as Paga agent?
What are the benefits of becoming an agent?
As a newly registered Paga agent, how much do I need have in agent account as startup capital?
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How do I fund my agent account?
See all 10 articles
Orange Club
6
What is Orange club?
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What are the requirements for joining orange club?
What do I benefit from Orange club membership?
Is it free to join the orange club.
Can a non Paga agent join the Orange club?
See all 6 articles
Agent Money Insurance
13
What is money insurance?
What does the insurance cover?
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How much do I pay annually?
What does N5,500 annual premium covers?
See all 13 articles
AVS
25
What does AVS stands for?
Who can do AVS?
As a Paga agent, how do I register for AVS?
Will I be charged when I opt in for AVS?
What do I do after I opt in for AVS?
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Emergency Efloat
11
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What do I do to get emergency float?
What can I use emergency float for?
When am I suppose to pay back emergency float used?
When can I use emergency float?
See all 11 articles
Agent User Management (Teller)
9
What is Agent User Management?
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What do I do to get agent user management tool?
How do I create a teller?
Can I use my existing phone number to create a teller account?
See all 9 articles
Commission and Bonus
4
How are commissions paid to Paga agent?
What do I do if my commission is not paid?
How do I monitor my commission?
Do I earn commission on accept deposit transaction?
Agent Android App
8
Where can I download the Agent Android app?
What agent features are available on the Agent Android app?
How do I print receipt from the Agent app?
Can my tellers use the same app I use to login?
Can I access my emergency float on the Agent app?
See all 8 articles
Safe Agent User Administration Practices
9
How can I keep my agent account login credentials safe?
How do I know if I’m accessing the genuine Paga site?
How can I safely download and access the Agent Android App?
Is it safe to transact from a public device or business centers?
If I misplace my working device, what do I do?
See all 9 articles
Paga Aggregator
11
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Who is a Paga aggregator?
What do I benefit as Paga aggregator?
As Paga aggregator, do I need to have an office space?
How do I monitor my sub-agent's transaction and my earnings?
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See all 11 articles
Merchant
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What is Business account for?
What are the benefits of Paga business?
What can I use Paga business for?
How do I create a business account?
Why do I need to verify my business account?
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My Business Account
10
I forgot my business account password, what do I do?
Do I get notified when customers place an order through my merchant Page?
How can I view my transaction history?
How can I access my money on Paga?
As a merchant, I can’t view my transaction history?
See all 10 articles
Integration
5
I do not know how to go about integration, can I get help from Paga?
What is the cost for integrating Paga?
I would like to integrate Paga to my business, how do I access the API?
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Which PLUGINS are supported by Paga?
Collection
6
What is epay?
With Paga e-pay, what options available for my customers to make payment on my website?
What are the benefits of Paga e-pay?
What is PayMe page?
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Disbursement
2
What can I use Paga business to disburse?
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Help Desk Software
by Freshdesk
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Internal valuables pocket
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